Frequently Asked Questions
Jewellery Questions
What types of jewellery does Amoli offer?
Amoli specializes in selling exquisite jewellery pieces crafted from high-quality solid gold in 10KT or 18KT and silver 925.
Our store offers a variety of sophisticated accessories, including elegant rings, earrings, and more. Each piece is designed to add a touch of luxury and timeless elegance to any outfit.
Are your jewellery pieces hypoallergenic?
Our solid gold and silver jewellery? is generally hypoallergenic. We do not use nickel. However, we recommend those with metal sensitivities to consult with our team before purchasing, especially if you’re concerned about potential reactions, we can suggest and provide customization based on your metal sensitivities.
What materials are used in Amoli's jewellery?
At Amoli, we are committed to using only the finest materials in our jewellery. Our products are crafted with precision and care, featuring high-quality solid gold in 10KT or 18KT and 925 sterling silver. We believe in creating pieces that reflect refined taste and enduring beauty.
What is the difference between 14K, 18K, and 24K gold?
The difference lies in the gold content. 14K gold contains 58.5% pure gold, 18K gold contains 75%, and 24K gold is 100% pure gold. Higher karat gold is more malleable and has a richer color, while lower karat gold is more durable.
How should I care for my Amoli jewellery?
To keep your Amoli jewellery looking its best, store each piece separately in its original pouch or a soft-lined box to prevent scratching. Avoid exposure to harsh chemicals, perfumes, and lotions, as they can tarnish or damage the metals and gemstones. Clean your jewellery regularly with a soft cloth, and consider professional cleaning for more intricate pieces.
For more details you can read our care guide.
Does Amoli offer custom or personalized jewellery?
Yes, Amoli offers custom jewellery options where you can personalize certain pieces with engravings or choose specific materials and designs. Please reach out to us via Bespoke Order page.
Please note that custom pieces are made to order and may have a longer delivery time. Custom items are non-returnable unless they arrive damaged or defective.
Clarity & Trust
Do you provide a certificate of authenticity for your gemstones?
Yes, for gemstones and higher-value pieces, we provide a certificate of authenticity, ensuring that you receive genuine and high-quality gemstones.
How can I contact Amoli for further inquiries?
If you have any other questions or need further assistance, you can reach out to us through our Contact Us page. We are here to help and will respond to your inquiry as soon as possible.
What payment methods does Amoli accept?
Amoli accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, AfterPay and other secure payment options. We ensure that all transactions are processed securely.
How do I know my ring size?
To find your ring size, you can buy the Amoli ring sizer available on our website. We recommend measuring your ring size in the evening when your fingers are at their largest.
Shipping Questions
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress online.
Does Amoli ship internationally?
Yes, Amoli offers international shipping. Shipping costs and delivery times may vary depending on the destination. Please check our shipping policy for more detailed information about international orders.
What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately through our Contact Us page. We will evaluate the issue and work to resolve it promptly.
What if my package is lost or stolen?
If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to locate your package. In the event that the package cannot be recovered, we will assist you in filing a claim or offer a solution based on the circumstances.
Refund Questions
What is Amoli's refund policy?
Amoli offers a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Certain items, such as custom products which are engraved pieces are non-returnable. For more information, please refer to our refund policy.
How do I initiate a return?
To start a return, please visit our Contact Us page to reach out to us. We will provide you with a return shipping label and instructions on how and where to send your package.
Please note that items sent back to us without first requesting a return will not be accepted.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the refund approval status. If approved, you will be automatically refunded on your original payment method within 14 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.